Director of First Impressions – Team Member Workshop

"It is only at the first encounter that a face makes its full impression on us."
- Arthur Schopenhauer

The front desk is the most visible and vital station in the center. Effectively managing this position requires a unique customer service skill set. Whether you are greeting a prospect, welcoming a visitor, or answering client calls, all of their impressions will be based upon how you represent your position and your center.

Break

Director of First Impressions – Team Member Workshop, Continued

Lunch

Team Selling – The Team's Vital Role In the Center Tour

"Great things are not done by impulse, but by a series of small things brought together." - Vincent van Gogh

The achievements of your company are the results of the combined effort of each one of your team members. The center tour is your only opportunity to build trusting relationships with your prospects and position your team as industry experts who will become a valuable extension of their business. Have you built a successful team?

Break

Team Selling – The Team's Vital Role In the Center Tour, Continued