Registration and Breakfast

We hope you didn't get too "wiped out" last night because there's much more excitement, learning and sharing coming up today! Join us on the Vista Ballroom Terrace for some light fare, some java and some more networking. Again, visit our sponsor tables - they are here for you!

Yesterday we focused on our clients as partners. Today we'll be hearing from other industry partners whose knowledge and insight will educate us and help us achieve even more success.

Welcome Back!

Today we are going to hear from several professional partnership groups that are an essential part of our industry and instrumental in our business structure, growth, profitability, as well as access to capital and liquidity. Through a combination of general sessions and breakout sessions our goal will be to uncover ways to partner together to re-invent ourselves and our industry.

Really...A Positive Real Estate Relationship Is the Ticket to Growth & Success!

"It's tangible, it's solid, it's beautiful, it's artistic, from my standpoint, I just love real estate." - Donald Trump

What better way for us to facilitate growth than to building understanding with our real estate partners. Today you'll hear from Reid Berman of Tower Realty Partners, a development and real estate brokerage professional who has a unique background and experience with our industry on all levels. We will also explore some new real estate trends that are working and some that are not working.

Capital for Growth & Capital for Liquidity

"Who is rich? He that is content. Who is that? Nobody." - Benjamin Franklin

We would all love to have access to capital but not always for the same
reasons. Some of you want capital for growth and expansion while others want to gain access to capital for liquidity and other purposes. ALLIANCE will be bringing professionals to this Summit who can speak to how you can gain access to capital (even in this period of a capital crunch) and who can address capital needs from both sides of the fence.

Breaking Up Is "Easy" to Do

Break for some refreshment while you continue to share ideas or share stories from last night's fun events. Take advantage of this valuable time with your colleagues and industry partners. Remember, our valued sponsors will also be waiting to talk to you at their convenient tables on the Vista Ballroom Terrace.

The Three Ts….Team, Technology & Telecommunications

"Whenever you are asked if you can do a job, tell 'em 'Certainly, I can' and then get busy and find out how to do it." - U.S. President Theodore Roosevelt

We all need to organize our businesses for growth, success and new opportunities. To do that, we need to focus on the three Ts...and we're going to start with TEAM! When it comes to Team, no one prepares your staff better for teamwork than The ALLIANCE Academy. Hear how The ALLIANCE Academy is successfully developing and implementing training programs that immediately provide you and your team with a huge ROI. Find out what one component of The ALLIANCE Academy, Mystery Shopping, has taught us about how much of an impact your team has on your sales and close ratios. We will want to hear from some OBC owners in the audience who are hooked on Team and some of their team secrets too.

Surfside Lunch

Enjoy the Pacific Ocean view while you share lunch with ABCN colleagues and business partners in the California Courtyard.

Technology and Operational Systems

"This is why I love technology, if used right, it gives you power."- Cory Doctorow

We invest a great deal of money in hardware and systems - now we need to get a better ROI on this investment. We have a panel of experts ready to share their knowledge and get the conversation going. For too long we have given up on service revenues from our clients - a mindset that created an atmosphere in which we stopped servicing and stopped innovating!

The goal of this session is for our presentors to report on how we can collectively use technology to the benefit of our clients and ourselves to create a whole new techno world of services.

Last Call for Coffee

We'll take a short break on the Vista Ballroom Terrance to get some coffee, snacks and some more ocean air. More Breakout Sessions and our final wrap-up are next! If you haven't had time to visit with our sponsors at their tables, be sure to do so...especially now that you know that they have specific ideas on how to utilize our technology and systems in new and money-making ways.

Telecommunications and Connectivity

"Opportunity is missed by most people because it is dressed in overalls and looks like work." - Thomas Edison

In this session we have a panel of experts who will speak about telecommunications and connectivity solutions for our clients that create new revenue sources for our centers. We have sponsors, industry professionals and your very own ABCN colleagues to help us start looking at and innovating in the area of telecommunications.

The goal of this session is to find out how we can take telecommunications and connectivity products and services to create a new level.

Breakout Session I : Capital & Growth

"A goal without a plan is just a wish." - Anonymous

The goal of this breakout session is to have access to our partners from the Capital and Real Estate world who can answer more specific questions that you might have about these two topics. We will also include some of your colleagues who have been successful in securing capital or are creatively addressing problems we are facing in the real estate market successfully. Join our panel who might have answers to questions like how to fight or protect ourselves from things like runaway CAM charges, how to successfully negotiate a Joint Venture with a building owner, or how to prepare yourself for an exit strategy, and much more.

Breakout Session II : The International "A" Team – All in One Place

"In the business world, the rearview mirror is always clearer than the windshield."
 - Warren Buffet

We want to give you the opportunity to have an international roundtable discussion with the ABCN team on ways we can serve you better now and in the future. You make the agenda! Whether it be a better understanding of ABCN Virtual, more questions about our Website Design services through ABCN Media, an open dialog with The ALLIANCE Academy leaders with regard to our training programs, or questions about how to capitalize on our Impact Marketing services, we'll all be there to work on how ABCN can help you reinvent your business centers and your future success.

"A" Team Members on Panel : John Milhado, Executive Director - Europe; Toshi Maeda, Director of Operations - Americas; Esther Szasz, Creative Director - ABCN Media; Susan Smith, Executive Director - The ALLIANCE Academy; Andrea Pirrotti, Senior Advising Consultant, ALLIANCE Impact Marketing; Sandra Petri, Regional Manager - Europe; Nancy Duigou, Regional Manager - Americas; Ruth Sarreal, Communications Manager; Isaac Vollaire, Software Engineer

Expanding Our Reach Together

"Toto, I don't think we're in Kansas anymore." - Dorothy in The Wizard of Oz

Frank Cottle, our very own ABCN Wizard, will wrap up this comprehensive view of our industry and how we are going to work together to reinvent our business centers for the future. Frank will be summarizing how our mantra for 2008 and beyond, "ALLIANCE...One Vision for the Entire Industry," reinforces how over the last few days, we have demonstrated together how the OBC industry, organized holistically through our ABCN association, is much more powerful operating together than each of us out there on our own.

It's A Wrap

Final instructions for the fun evening and Saturday events we have planned for you. It's time to party!

After the Show...

Still Have Some Questions?

Last chance to talk one-on-one with our sponsors on the Vista Ballroom Terrace.

Party Time – ABCN’s Annual Gala

Let's end the Summit with a California-style Gala including cocktails, dinner and dancing right here at the beautiful Hyatt Resort and Spa. We'll start with cocktails and hors d’oeuvres at the Lighthouse Courtyard overlooking the beach and finish with dinner and dancing in the Mariners Ballroom. No need to wear the black tie - this is Southern California, after all!